Shipping policy
1B. SHIPPING POLICY
CavCollects.com — Effective: August 20, 2026 — Last Updated: August 20, 2026
Every package we send carries something irreplaceable — so we ship fast, we ship tracked, and we ship carefully. Here’s exactly how it works.
1. Handling Time — Your Order Ships Within 2 Business Days
All orders ship within two (2) business days of order confirmation and payment verification. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 PM Eastern Time, or on a weekend or holiday, begin processing on the next business day.
This 2-business-day handling time applies to every item we sell, including high-value and one-of-a-kind pieces — our pre-shipment authentication check and condition documentation are built into that window, not added on top of it. In the rare case that we cannot complete verification within the handling window, we will cancel and fully refund the order rather than ship late (see Terms of Service, Section 6).
2. Tracking — Guaranteed on Every Shipment
Every shipment includes a valid tracking number from a major U.S. carrier (USPS, UPS, or FedEx), uploaded and emailed to you at the moment your order ships. No untracked shipping methods are ever used, at any price point. You can follow your package from our door to yours.
3. Shipping Methods, Insurance & Signature (U.S. Only)
We currently ship within the United States only. All shipments are insured for full value on orders of $100 or more. Signature confirmation is required on all shipments of $750 or more, and may be added to lower-value shipments at our discretion based on declared value or destination risk. If you ask us to waive a required signature, you do so at your own risk: waiving signature may void carrier insurance eligibility, and risk of loss will pass to you upon the carrier’s first delivery attempt.
4. Address Policy — We Ship Only to Your Checkout Address
Orders ship only to the shipping address provided at checkout. We cannot redirect, reroute, intercept, or re-address a package after an order is placed — this protects you against interception fraud and preserves carrier-insurance and marketplace seller-protection coverage. If you entered the wrong address, contact us immediately at Cav@CavCollects.com before the order ships; our only remedy is to cancel and refund the order so you can re-order with the correct address. For Marketplace orders (Amazon, eBay, etc.), we ship exclusively to the address transmitted by the Marketplace with your order, as those platforms require.
You are responsible for providing a complete, accurate, and secure delivery address. CavCollects is not liable for loss resulting from address errors you provide, unattended delivery locations, or a change of residence.
5. Carrier Liability, Risk of Loss & Delivery
We want to be transparent about who is responsible at each stage:
• From our door to yours (pre-delivery): CavCollects is responsible for your order until the carrier records a confirmed delivery scan at your checkout address (or, where you have waived a required signature, the first attempted delivery). If tracking shows your package is lost in transit — stalled, misrouted, or never delivered — contact us and we will file and manage the carrier claim and make it right with a refund or replacement once the carrier confirms loss. You will never be left to fight a carrier alone over a package that never arrived.
• After confirmed delivery: Once the carrier records a delivery scan (or signature capture) at your address, delivery is complete, and title and risk of loss pass to you. Responsibility for the physical security of the delivered package — including theft, porch piracy, weather, and unauthorized access — then rests with you, subject to any applicable carrier insurance.
• Marketplace orders: Nothing in this policy limits any non-waivable rights you hold under a Marketplace buyer-protection program (such as the Amazon A-to-z Guarantee or eBay Money Back Guarantee) for purchases made on that Marketplace.
For suspected theft after a confirmed delivery scan, we will supply the tracking record, proof of delivery, and declared-value documentation to support a carrier-insurance claim or police report, but a carrier-confirmed delivery scan is conclusive evidence of delivery for purposes of “item not received” claims.
6. Secure Packaging & Condition Documentation
To protect collectors and preserve the integrity of authenticated memorabilia, every item is securely packaged, its Authentication Components are verified before packing, and shipments are documented via photographs and — for items of $500 or more — video during the packing process. This documentation may be used to verify shipment contents and condition in the event of a dispute, carrier claim, or chargeback.
7. Damage, Loss, or Delivery Issues — Report Within 48 Hours
Please inspect every shipment promptly on delivery. Any claim of transit damage, missing contents, or shipment discrepancy should be reported to Cav@CavCollects.com within 48 hours of the confirmed delivery scan. This deadline exists because USPS, FedEx, and UPS impose their own strict inspection and claim windows; reports made after 48 hours may fall outside the carrier’s claim process, which can limit the remedies available. To keep your carrier claim eligible: photograph the item and the damage, photograph the outer box (all sides), inner packaging, and shipping label, and retain all packaging materials until the claim is resolved — the carrier may require physical inspection.
Where the carrier accepts the claim, we will issue a full refund or agreed replacement. Where the carrier denies a claim despite your compliance with this section, we will evaluate the claim in good faith against our pre-shipment record and your documentation.
8. Marketplace Orders
Orders placed through Amazon, eBay, or another Marketplace are subject to that platform’s shipping, delivery, and buyer-protection policies in addition to this policy. Our handling time (2 business days), guaranteed tracking, and checkout-address-only rule apply identically on every channel.