Shipping policy

Last Updated: March 2026

1. Order Processing Times

Orders are typically processed and shipped within 1–3 business days, Monday through Saturday, excluding U.S. federal holidays.

High-value, limited, or one-of-a-kind items may require additional verification prior to shipment to ensure order integrity and fraud prevention.

Processing times are estimates and not guaranteed.

2. Shipping Methods (U.S. Only)

All orders ship via major U.S. carriers and include tracking.

For higher-value shipments, additional security measures such as insurance and/or signature confirmation may be required.

Signature confirmation is required for orders totaling $750 or more, and may be required for lower-value orders at our discretion based on risk indicators.

3. Secure Packaging & Condition Documentation

To protect collectors and preserve the integrity of our authenticated memorabilia:

  • Items are securely packaged
  • Authentication components are verified
  • Shipments may be documented via photographs and/or video during the packing process

This documentation may be used to verify shipment contents and condition in the event of a dispute, carrier claim, or chargeback.

4. Delivery, Risk of Loss & Secure Receipt

Once a shipment is transferred to the carrier and marked “Delivered” according to official carrier tracking records, delivery is considered complete.

Customers are responsible for ensuring that the shipping address provided is accurate and secure for delivery.

For high-value items requiring signature confirmation, delivery is complete when signed for at the delivery address.

Nothing in this policy limits any rights or processes available under applicable marketplace or payment processor buyer-protection programs where purchases are made through third-party platforms.

5. Damage, Loss, or Delivery Issues

All shipments must be inspected promptly upon delivery.

Any claim for damage, missing contents, or shipment discrepancies must be reported within 48 hours of confirmed delivery, as reflected in carrier tracking.

To remain eligible for carrier claim assistance, customers must:

  • Provide clear photos of the item
  • Provide photos of the outer box, inner packaging, and shipping label
  • Retain all original packaging materials for possible carrier inspection

Failure to retain packaging may affect eligibility for carrier claim review.

6. Lost or Damaged Shipments

If a shipment is lost or damaged in transit:

  • We will assist in initiating or supporting a carrier claim where applicable.
  • Carrier investigations and determinations are made by the shipping provider.
  • Resolution timelines may vary depending on carrier procedures.

Refunds or replacements related to transit damage may be contingent upon carrier claim verification where applicable.

7. Marketplace Orders

Orders placed through Amazon, eBay, Etsy, Whatnot, Facebook/Instagram, or other third-party platforms are subject to the shipping, delivery, and buyer-protection policies of those platforms.