Shipping & Return Policies

SHIPPING POLICY

Last Updated: March 2026

1. Order Processing Times

Orders are typically processed and shipped within 1–3 business days, Monday through Saturday, excluding U.S. federal holidays.

High-value, limited, or one-of-a-kind items may require additional verification prior to shipment to ensure order integrity and fraud prevention.

Processing times are estimates and not guaranteed.

2. Shipping Methods (U.S. Only)

All orders ship via major U.S. carriers and include tracking.

For higher-value shipments, additional security measures such as insurance and/or signature confirmation may be required.

Signature confirmation is required for orders totaling $750 or more, and may be required for lower-value orders at our discretion based on risk indicators.

3. Secure Packaging & Condition Documentation

To protect collectors and preserve the integrity of our authenticated memorabilia:

  • Items are securely packaged
  • Authentication components are verified
  • Shipments may be documented via photographs and/or video during the packing process

This documentation may be used to verify shipment contents and condition in the event of a dispute, carrier claim, or chargeback.

4. Delivery, Risk of Loss & Secure Receipt

Once a shipment is transferred to the carrier and marked “Delivered” according to official carrier tracking records, delivery is considered complete.

Customers are responsible for ensuring that the shipping address provided is accurate and secure for delivery.

For high-value items requiring signature confirmation, delivery is complete when signed for at the delivery address.

Nothing in this policy limits any rights or processes available under applicable marketplace or payment processor buyer-protection programs where purchases are made through third-party platforms.

5. Damage, Loss, or Delivery Issues

All shipments must be inspected promptly upon delivery.

Any claim for damage, missing contents, or shipment discrepancies must be reported within 48 hours of confirmed delivery, as reflected in carrier tracking.

To remain eligible for carrier claim assistance, customers must:

  • Provide clear photos of the item
  • Provide photos of the outer box, inner packaging, and shipping label
  • Retain all original packaging materials for possible carrier inspection

Failure to retain packaging may affect eligibility for carrier claim review.

6. Lost or Damaged Shipments

If a shipment is lost or damaged in transit:

  • We will assist in initiating or supporting a carrier claim where applicable.
  • Carrier investigations and determinations are made by the shipping provider.
  • Resolution timelines may vary depending on carrier procedures.

Refunds or replacements related to transit damage may be contingent upon carrier claim verification where applicable.

7. Marketplace Orders

Orders placed through Amazon, eBay, Etsy, Whatnot, Facebook/Instagram, or other third-party platforms are subject to the shipping, delivery, and buyer-protection policies of those platforms.

RETURN & REFUND POLICY

Last Updated: March 2026

1. Overview

CavCollects.com specializes in rare, limited-edition, and investment-grade collectible memorabilia. Because many of our items are one-of-a-kind or difficult to replace, return eligibility varies by product classification.

Each product listing clearly identifies which return category applies to that item.

2. Return Categories

All products will fall into one of the following categories:

CATEGORY A — Standard Return Eligible Items

These items are eligible for return for any reason, including buyer’s remorse.

Return Window: 14 calendar days from confirmed delivery
Condition Requirements:

    • Item must be in original, undamaged condition
    • Original packaging retained
    • All tags, inserts, COAs, holograms, and tamper seals intact
    • No alterations

Customer Responsibility:

    • Return shipping cost
    • Full insurance equal to purchase price
    • Trackable shipping

Returns over $100 must be insured.

Restocking Fee: Up to 20% may apply where permitted by law.

Refunds issued within 10 business days after inspection.

CATEGORY B — Limited Return (High-Value / Investment-Grade / One-of-a-Kind)

These items are eligible for return only in the following cases:

    • Wrong item shipped
    • Verified transit damage
    • Material defect not disclosed in listing

Not eligible for buyer’s remorse or resale cancellations.

Damage Reporting Deadline: Within 48 hours of delivery.

Customer must:

    • Retain packaging
    • Provide photo documentation
    • Cooperate with carrier claim process

Refunds for transit damage may be contingent upon carrier claim verification.

3. Transit Damage & Carrier Claim Alignment

To align with FedEx, UPS, and USPS insurance standards:

  • Damage must be reported within 48 hours
  • Original packaging must be retained
  • Inspection may be required
  • Insurance claims may require customer cooperation

Failure to retain packaging may void eligibility.

4. Return Authorization Required

All returns require written approval prior to shipment.
Unauthorized returns will be refused.

Request authorization: Cav@CavCollects.com

5. Refund Timeline

Approved refunds are issued to the original payment method within 10 business days of inspection.

6. Marketplace Purchases

Orders placed through Amazon, eBay, Etsy, Whatnot, Facebook, Instagram, or other marketplaces are subject to the return rules and buyer protection policies of those platforms.

7. Fraud Prevention & Authenticity Protection

Returns will not be accepted if:

  • COAs or holograms are removed
  • Tamper seals are broken
  • Item serial numbers do not match shipment records
  • Item is swapped or altered

All high-value items are documented, photographed, and serial-recorded prior to shipment.

ANTI-FRAUD & RETURN INTEGRITY NOTICE
To protect collectors and the integrity of authenticated memorabilia, CavCollects documents high-value items prior to shipment (photographs, condition notes, and recorded authentication identifiers). Returns may be denied if items are altered, swapped, tampered with, or missing original authentication components. Carrier insurance claims may require packaging retention and carrier inspection.