Refund policy

RETURN POLICY

CavCollects.com — Effective: April 22, 2026 — Last Updated: April 22, 2026

1. Overview

CavCollects.com specializes in rare, limited-edition, one-of-a-kind, and investment-grade memorabilia. Because these items are frequently non-replaceable, our Return Policy is structured around two product categories (Category A and Category B). The applicable category for each product is clearly identified in the product listing and, where applicable, on the order confirmation.

This Return Policy applies to purchases made directly on CavCollects.com. Purchases made through a third-party Marketplace (Amazon, eBay, Walmart Marketplace, Target Plus, Etsy, Whatnot, Facebook Shops, Instagram Shops, Pinterest, TikTok Shop) are additionally subject to that Marketplace's buyer-protection program, which may modify the return rights set forth below for that specific purchase.

2. Return Categories

2.1 Category A — Standard Return Eligible

Category A Items are eligible for return for any reason, including buyer's remorse, subject to the conditions below.

  • Return Window: Thirty (30) calendar days from the date of confirmed delivery.
  • Condition Requirements: Item must be returned in its original, unused condition, in its original packaging, with all tags, inserts, COAs, holograms, matching stickers, and tamper-evident seals intact and unbroken. Any sign of wear, handling beyond inspection, cleaning, re-sealing, or alteration voids eligibility.
  • Tamper-Evident Seal Verification: The tamper-evident seal and/or hologram serial number on the returned item must match the serial number recorded in our pre-shipment documentation. A mismatched or absent seal number is treated as a presumptively fraudulent return under Section 6.
  • Customer Responsibility: Customer is responsible for return shipping and must purchase full-value insurance equal to the original purchase price. Trackable shipping is required on all returns; insurance is required on any return valued at $100 or more.
  • Restocking Fee: Twenty percent (20%) of the product price (excluding shipping), where permitted by applicable law.
  • Restocking Fee Waiver: The restocking fee is waived in full where (a) CavCollects shipped the wrong item, or (b) the item arrived with verified transit damage that has been documented in compliance with Section 4 and the applicable USPS, FedEx, or UPS carrier-claim requirements. In either case, original and return shipping charges are also refunded.
  • Refund Timeline: Within ten (10) business days after the returned item is received, inspected, and authentication verified.

2.2 Category B — Final Sale / High-Value / One-of-a-Kind

CATEGORY B ITEMS ARE SOLD ON A FINAL SALE BASIS. This designation is applied to items whose replacement cost, rarity, grading, or authentication make them non-substitutable in our inventory. Category B items are identified in the listing by one or more of the following labels: "Final Sale," "No Returns," "One-of-a-Kind," "Investment-Grade," "High-Value Collectible," or equivalent. The designation is further confirmed in the order confirmation email and on the packing slip.

Notwithstanding the Final Sale designation, CavCollects will review return requests for Category B Items on the limited grounds set forth below. Approval is at our sole, reasonable discretion and is contingent on full compliance with the documentation and seal-integrity requirements.

Permitted Grounds for Category B Return Review

  1. Wrong Item Shipped. The item delivered does not match the item ordered, as verified against the order record and our pre-shipment photographs and video.
  2. Verified Transit Damage. The item sustained physical damage during carrier transit, reported within 48 hours under Section 4, supported by photographic evidence of both the external packaging and the damaged item, and confirmed through the carrier's claim inspection process.
  3. Undisclosed Material Defect. The item has a material defect that existed at the time of shipment, was not disclosed in the product listing, and would have materially affected the purchase decision of a reasonable collector. Differences in signature placement, ink tone, or presentation do not constitute defects (see Terms of Service, Section 3.2).

Grounds NOT Eligible for Category B Return

  • Buyer's remorse, change of mind, or discovery of a better price elsewhere.
  • Decline in market value, failure of an anticipated event (Hall of Fame induction, grading outcome, championship, sale, retirement, death), or other speculative disappointment.
  • Minor cosmetic variations inherent to hand-signed or game-used memorabilia.
  • Grading results from an Authentication Partner subsequent to receipt, where the item was sold as ungraded or raw.
  • Any return where a tamper-evident seal has been broken, the hologram has been removed or damaged, or the serial number does not match pre-shipment documentation.

3. Authentication & Tamper-Evident Seal Protocols

Authentication is the single most important protection for both our customers and our business. All items sold by CavCollects that are subject to third-party authentication are pre-authenticated by an Authentication Partner (PSA/DNA, JSA, Beckett/BAS, Fanatics Authentic, Upper Deck Authenticated, Steiner Sports, TriStar, or another reputable authenticator disclosed in the listing).

3.1 Pre-Shipment Record

Before any high-value item ships, CavCollects records (i) a high-resolution photograph of the item, (ii) a close-up of each tamper-evident seal and/or hologram, (iii) the authentication serial number, and (iv) for items valued at $500 or more, a short video of the packing process. This record is retained for a minimum of three (3) years and is used as evidentiary material in any dispute, carrier claim, or Marketplace A-to-z, Money Back Guarantee, or chargeback proceeding.

3.2 Seal-Integrity Standard for All Returns

A return is eligible only if the item is returned with the tamper-evident seal and/or hologram unbroken, undisturbed, and bearing the exact same serial number as the unit we shipped. If the seal is broken, removed, damaged, replaced, or shows any sign of tampering — or if the serial number does not match our pre-shipment record — the return will be refused as non-compliant, and the item, at our option, (a) returned to the customer at the customer's expense, or (b) retained pending fraud investigation and reporting to the Marketplace, payment processor, and, where applicable, law enforcement.

3.3 Graded / Slabbed Items

Graded items (for example, PSA-slabbed cards) must be returned in their original, intact, un-cracked slab with all labels, flip inserts, and protective sleeves. A cracked, re-holdered, or re-slabbed item is not eligible for return under any circumstance.

4. Transit Damage & Carrier Claim Alignment

Our transit-damage protocol is designed to remain fully compliant with the documentation and packaging-retention requirements of the United States Postal Service (USPS), FedEx, and UPS so that carrier insurance remains available to support your claim.

4.1 48-Hour Reporting Deadline

Any claim of transit damage must be submitted by email to Cav@CavCollects.com within forty-eight (48) hours of the delivery scan reflected in carrier tracking. Reports received after 48 hours may be declined because the carrier's own inspection and claim windows will have closed.

4.2 Required Documentation

  • Clear photographs of the item showing the damage;
  • Clear photographs of the outer shipping box (all six sides), the inner packaging, and the shipping label;
  • Photographs showing the condition of the tamper-evident seal on arrival;
  • A written description of the condition upon opening, including whether the outer packaging was visibly damaged at the time of delivery;
  • Retention of all packaging materials — box, dunnage, foam, bubble wrap, labels — until the carrier claim is resolved.

4.3 Carrier Inspection

The carrier may require the Customer to present the damaged item and packaging at a retail location or for scheduled pickup for physical inspection. Cooperation with this inspection is a condition of refund or replacement eligibility for transit-damage claims. Failure to retain packaging or to cooperate with the carrier's inspection process will void eligibility.

4.4 Interaction with Refund

Where the carrier accepts the claim, CavCollects will issue a full refund or, where feasible and mutually agreed, replacement. Where the carrier denies the claim despite the Customer's compliance with this Section 4, CavCollects will evaluate the claim in good faith and may issue a refund in whole or in part at our discretion based on the pre-shipment record and the Customer's documentation.

5. Return Authorization Procedure

  1. Submit a request to Cav@CavCollects.com within the applicable return window, including the order number, item, reason for return, and all documentation required by Sections 3 and 4.
  2. We will review the request within three (3) business days and, if approved, issue a written Return Merchandise Authorization (RMA) number and return shipping instructions.
  3. Ship the item, fully insured and trackable, in its original packaging with the RMA number clearly written on the outside of the outer box (never on the product packaging).
  4. On receipt, we will verify (a) the tamper-evident seal integrity, (b) the authentication serial number match, and (c) the condition against our pre-shipment record. Verification typically completes within five (5) business days of receipt.
  5. If the return is approved, a refund will be processed per the Refund Policy. If the return is refused on seal-integrity, serial-mismatch, or condition grounds, the item will, at the Customer's written election and expense, be returned to the Customer or retained pending investigation.

Unauthorized Returns. Shipments received without a valid RMA number will be refused at the shipping door and returned to sender. CavCollects is not responsible for items lost or damaged in transit on unauthorized returns.

6. Anti-Fraud & Return Integrity Notice

To protect collectors and the integrity of authenticated memorabilia, CavCollects maintains a zero-tolerance position on return fraud. The following activities constitute fraudulent return conduct and may be prosecuted to the fullest extent permitted under 18 U.S.C. § 1343 (wire fraud), the Electronic Fund Transfer Act, and applicable state consumer-protection statutes including Mass. Gen. Laws ch. 266, § 30:

  • Returning any item other than the exact item shipped ("swapping"), including the substitution of a counterfeit, replica, or previously owned item;
  • Returning an item with a broken, removed, altered, or replaced tamper-evident seal or hologram;
  • Returning an item whose serial number does not match the number recorded at pre-shipment;
  • Filing a chargeback or Marketplace buyer-protection claim after the authenticated item was received in good condition;
  • Filing duplicative claims across multiple channels (e.g., simultaneous chargeback and A-to-z Guarantee claim) for the same order;
  • False claims of non-delivery on shipments bearing signature confirmation or clear proof of delivery.

Where fraudulent return activity is identified, we will (a) refuse the return, (b) retain the returned item as evidence pending investigation, (c) report the incident to the Customer's payment processor and to the Marketplace where applicable, (d) cooperate with Authentication Partners to flag the Customer's account, and (e) where appropriate, refer the matter to federal and state law-enforcement authorities and seek civil recovery of our losses, including reasonable attorneys' fees and costs.

7. Marketplace-Specific Return Notes

7.1 Amazon (including Sports Collectibles)

For purchases made on Amazon, Amazon's return policies and the A-to-z Guarantee govern eligibility and timing. CavCollects adheres to Amazon's Sports Collectibles category authenticity-documentation standards and will cooperate fully with any Amazon-initiated authenticity investigation. Customers should initiate returns through their Amazon account; do not ship an Amazon purchase to CavCollects without a return label issued through Amazon's returns system.

7.2 eBay

CavCollects lists Category B Items on eBay under a "No Returns" or "Final Sale" designation where eBay permits; Category A Items are listed with a fourteen-day (14-day) return window with a restocking fee, consistent with eBay's high-value collectibles norms. All eBay returns are governed by the eBay Money Back Guarantee and eBay's Authenticity Guarantee program where applicable.

7.3 Walmart Marketplace

Orders placed through Walmart Marketplace are processed in accordance with Walmart's seller-performance standards (on-time shipment, on-time delivery, valid tracking). Returns are processed per Walmart's posted policy. Category B Items are identified in listings as non-returnable to the extent Walmart permits.

7.4 Target Plus

Orders placed through Target Plus follow Target's applicable return program and ship-on-time requirements. Category B Items are identified in listings as non-returnable to the extent Target Plus permits.

7.5 Other Platforms

For Etsy, Whatnot, Facebook/Instagram Shops, Pinterest, and TikTok Shop purchases, the applicable platform's buyer-protection program controls. CavCollects will cooperate in good faith with the platform's dispute-resolution process.

8. Contact

Return requests, documentation, and RMA inquiries: Cav@CavCollects.com

Please include your order number in the subject line for fastest service.

REFUND POLICY

CavCollects.com — Effective: April 22, 2026 — Last Updated: April 22, 2026

1. Overview

This Refund Policy describes when and how CavCollects.com issues refunds. It is designed to work in concert with our Return Policy (which governs eligibility for return of a physical item) and our Terms of Service. In case of any conflict, the Return Policy controls on eligibility, and this Refund Policy controls on the mechanics and timing of refund issuance.

This Refund Policy applies to purchases made directly on CavCollects.com. Purchases made through a third-party Marketplace are additionally governed by that Marketplace's refund and buyer-protection program.

2. Refund Eligibility Summary

2.1 Category A — Standard Return Eligible Items

  • Full Refund: Item returned within 30 days in original, unused condition with all Authentication Components and tamper-evident seals intact and serial-matched; original and return shipping refunded where CavCollects shipped the wrong item or where transit damage is verified.
  • Refund Less 20% Restocking Fee: Item returned within 30 days in original condition for any other reason (including buyer's remorse), where permitted by applicable law.
  • No Refund: Return received after the 30-day window; Authentication Components missing or altered; tamper-evident seal broken or serial-mismatched; item shows signs of use, wear, or cleaning; item returned without a valid RMA.

2.2 Category B — Final Sale / One-of-a-Kind Items

  • Full Refund: Only where CavCollects shipped the wrong item, or transit damage is verified under Return Policy Section 4, or a material undisclosed defect is confirmed under Return Policy Section 2.2. Original and return shipping are refunded in full for wrong-item and verified-transit-damage scenarios.
  • Partial Refund (Discretionary): In narrow circumstances — for example, where a minor carrier-claim discrepancy or partial defect is confirmed — CavCollects may offer a mutually agreed partial refund in lieu of return. Any partial refund is final and represents full settlement of the claim.
  • No Refund: Buyer's remorse; decline in market value; speculative disappointment; cosmetic variation inherent to hand-signed memorabilia; subsequent grading outcome; broken seal; serial mismatch; return without a valid RMA.

3. Cancellations

You may request cancellation of an order before it ships by emailing Cav@CavCollects.com with your order number. We will confirm cancellation and issue a full refund to the original payment method. Once a shipping label is generated or the order has been packed, cancellation is no longer guaranteed; in that case, standard return procedures apply (with the restocking fee for Category A Items and the Final Sale terms for Category B Items).

4. Refund Method

Refunds are issued to the original payment method used at checkout. We cannot issue a refund to a different card, account, or person. If the original payment method is closed or expired, we will coordinate with the card-issuer or processor to complete the refund; this may extend the refund timeline.

Where a Marketplace processed the original payment (Amazon Pay, eBay Managed Payments, Walmart Marketplace, Target Plus, Shop Pay, PayPal, Afterpay, etc.), the refund will be issued through that Marketplace's or processor's refund flow, in accordance with its rules.

5. Refund Timing

  • Inspection & Approval: Up to five (5) business days after we receive the returned item, to verify tamper-evident seal integrity, serial match, and overall condition against our pre-shipment record.
  • Refund Issuance: Within ten (10) business days after inspection and approval, we will initiate the refund.
  • Posting to Your Account: The refund typically appears on your statement within three to ten (3–10) business days after issuance, depending on your card-issuer, bank, or payment processor. We have no control over this posting window.
  • Carrier Claim Refunds: Refunds tied to a carrier transit-damage claim may depend on the carrier's inspection and determination timeline, which can extend thirty (30) days or more. We will keep you informed of status.

6. Non-Refundable Amounts

Except where waived under Return Policy Section 2.1 (wrong item / verified transit damage) or where required by applicable law, the following amounts are not refundable:

  • Original outbound shipping and insurance charges;
  • Return shipping and insurance charges (the Customer's responsibility);
  • Expedited-handling or white-glove-packaging upcharges;
  • Gift-wrap or presentation-box upcharges;
  • The 20% restocking fee on Category A buyer's-remorse returns, where permitted by law;
  • Any price adjustments, market-timing differentials, or currency-conversion fees applied by your card issuer or a Marketplace;
  • Import duties, VAT, or other taxes paid to a foreign government on international shipments.

7. Price-Match, Promotional & Discount Orders

Refunds are issued based on the net amount actually paid, including any promotional discounts, coupons, or loyalty credits applied at checkout. Where a discount was a flat-dollar amount tied to a minimum order value and the return drops the order below that threshold, the discount may be reversed proportionally. Loyalty or store credit applied to a purchase is refunded as loyalty or store credit, not as cash.

8. Chargebacks & Payment Disputes

We strongly encourage Customers to contact us directly before initiating a chargeback or payment dispute. Most issues — address errors, carrier delays, unclear listings — can be resolved quickly by email. A chargeback is an administratively burdensome and irreversible process that frequently closes off faster, fuller remedies.

In response to any payment dispute, chargeback, A-to-z claim, eBay Money Back Guarantee claim, or equivalent, CavCollects will submit the full evidentiary record assembled under Section 12 of our Terms of Service, including:

  • Order record and shipping confirmation with tracking;
  • Proof of delivery, including signature capture where applicable;
  • Pre-shipment photographs and, where applicable, video of the item and packaging process;
  • The authentication serial number(s) recorded at the time of shipment;
  • All communications with the Customer regarding the order;
  • Our published Terms of Service, Return Policy, and Refund Policy as in effect on the order date.

Where a chargeback is ultimately determined to be unfounded — including because the correct, authenticated item was delivered and the Customer has not exhausted our return process — we may pursue recovery of the disputed amount plus processing fees and reasonable collection costs, report the incident to the Customer's payment processor and relevant Marketplace, and, in cases of manifest bad faith, refer the matter to federal and state law-enforcement authorities.

9. Failed, Refused, or Undeliverable Shipments

If a shipment is returned to CavCollects as undeliverable, refused at the door, or unclaimed after the carrier's notice period, we will notify the Customer. At the Customer's election we will either (a) re-ship at the Customer's cost (new shipping and insurance), or (b) refund the product price less outbound and return shipping, insurance, and a 20% restocking fee on Category A Items. Refunds are not available on refused or unclaimed shipments of Category B Items except in the narrow circumstances listed in Return Policy Section 2.2.

10. Marketplace-Specific Refund Notes

10.1 Amazon

Amazon refunds are issued through Amazon's Pay refund flow and subject to Amazon's refund timelines and A-to-z Guarantee. CavCollects does not issue direct refunds on Amazon orders.

10.2 eBay

eBay refunds are issued through eBay Managed Payments and subject to the eBay Money Back Guarantee. Category B Items listed as "No Returns" are refunded only where eBay's buyer-protection rules require, or where the narrow Return Policy Section 2.2 grounds apply.

10.3 Walmart Marketplace & Target Plus

Walmart and Target Plus refunds are processed in each platform's native refund flow and timelines. CavCollects adheres to each platform's posted standards, including on-time-shipment and on-time-delivery metrics.

10.4 Other Platforms

Etsy, Whatnot, Facebook/Instagram Shops, Pinterest, and TikTok Shop orders are refunded in accordance with each platform's buyer-protection program.

11. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles, and is subject to the dispute-resolution provisions of the Terms of Service (Section 16).

12. Contact

Refund inquiries: Cav@CavCollects.com

Please reference your order number and, where applicable, your RMA number in the subject line.